On another occasion I had a package arrive with visible damage, opened up my insured package to find my 10x50 dienstglas in pieces. Package had peanuts, foam. the whole bit. My post office said, tough luck. Took it to another PO in town and they were very helpful. Filed the claim to St. Louis, waited months, nothing. Contacted St. Louis, no record of it ever being filed. Filed a 2nd claim, same thing...never got through or processed. 3rd try finally worked, took over a year, but finally got a refund.
Unfortunately I'm in Alaska,and UPS and Fedex rates are hideous, so I'm stuck at the mercy of the government. A GAO (general accounting office) report that was fairly recent estimated that the government lost 50% of paperwork. Tax dollars hard at work, wait til they run health care. We lost your referral to the oncologist. It'll take another 6 months to file, by then the cancer will have spread.

Chris...